If you're facing issues with a QR code not working, don't panic. There are steps you can take to troubleshoot the problem. Get your QR code working here.
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QR Code Not Working: What To Do If QR Code Is Not Working

QR codes have revolutionized the way businesses connect with their customers. These versatile codes allow for quick and easy access to information, promotions, and interactive experiences. However, despite their convenience, QR codes can sometimes encounter technical glitches that prevent them from working as intended. If you're facing the frustration of a non-functional QR code, fear not! In this article, we will delve into the potential causes behind QR code malfunctions and equip you with expert tips and tricks to troubleshoot and resolve these issues. So, let's dive in and discover how to overcome the challenges when your QR code is not working.

Why Isn't My QR Code Working?

Technical Glitches and Compatibility Issues

QR codes rely on technology to function properly. However, technical glitches can occur, leading to malfunctions. Compatibility issues between the QR code and the scanning device or app can also cause problems. It's essential to ensure that the QR code is generated correctly and is compatible with the intended scanning devices.

Damaged or Poorly Printed QR Codes

Another common reason why QR codes don't work is because of physical damage or poor printing quality, which can render a QR code unreadable. Scratches, smudges, or fading can interfere with the scanning process, making it difficult for devices to decode the information embedded in the code. It's crucial to ensure that QR codes are printed clearly and placed in a way that minimizes the risk of damage.

Insufficient Scanning Conditions

QR codes require specific scanning conditions to work effectively. Factors such as poor lighting, low-resolution cameras, or obstructions can hinder the scanning process. It's important to optimize scanning conditions by providing adequate lighting, ensuring a clear line of sight, and using high-quality scanning devices or apps.

Incorrect QR Code Generation

Errors during the QR code generation process can lead to malfunctions. Mistakes in encoding the information or selecting the appropriate QR code type can cause scanning issues. It's important to double-check the accuracy of the generated QR code to ensure it contains the correct data and is compatible with the intended purpose.

Expired or Invalid QR Codes

QR codes may have an expiration date or limited usage, and if they are expired or no longer valid, they will not work when scanned. It's important to regularly check the validity of QR codes to ensure they are still active and relevant. If necessary, generate new QR codes to replace expired ones and update them in your marketing materials or systems.

What To Do If QR Code Is Not Working?

Here is a step-by-step guide on what to do if your QR code is not working:

  1. Check for technical glitches: Verify if there are any technical issues with the QR code itself or compatibility problems between the code and the scanning device or app. Ensure that the QR code is generated correctly and is compatible with the intended scanning devices.
  2. Inspect the QR code for damage: Examine the physical condition of the QR code. Look for any scratches, smudges, or fading that may interfere with the scanning process. If the code is damaged, consider reprinting it or using a backup QR code.
  3. Optimize scanning conditions: Evaluate the scanning environment for any factors that may hinder the scanning process. Ensure that there is sufficient lighting, remove any obstructions, and use high-quality scanning devices or apps to improve the chances of successful scans.
  4. Verify QR code generation: Double-check the QR code generation process to ensure that the information is encoded correctly and the appropriate QR code type is selected. Rectify any errors or inconsistencies in the generation process.
  5. Check for QR code expiration: Determine if the QR code has an expiration date or limited usage. If the code is expired or no longer valid, generate a new QR code and update it in your marketing materials or systems.
  6. Seek professional assistance: If you have exhausted all troubleshooting steps and the QR code still does not work, consider reaching out to technical support or a professional who specializes in QR code technology for further assistance.

By following these steps, you can effectively troubleshoot and resolve issues when your QR code is not working.

My QR Code Is Not Opening The Correct Link, What Should I Do?

There could be a few reasons why your QR code is not opening the correct link. Here are some steps you can take to troubleshoot the issue:

Check the destination URL: Make sure that the link encoded in the QR code is correct and functioning properly. Double-check the spelling, formatting, and any special characters in the URL. Also, ensure that the URL is not expired or redirected to another page.

Verify the QR code generation: Ensure that the QR code was generated correctly. Mistakes can occur during the generation process, leading to an incorrect link assignment. Make sure that the correct URL is linked to the QR code.

Analyze the QR code design: QR codes can sometimes be difficult to scan if they are too small, poorly printed, or distorted. Ensure that the QR code is clear and legible, with sufficient contrast between the code and the background. Try printing or displaying the QR code in different sizes and formats to see if that resolves the issue.

Test different devices or scanners: QR codes can behave differently depending on the device or scanner being used. Test the QR code using multiple devices, such as smartphones or dedicated QR code scanners, to rule out any compatibility issues.

Remember, QR codes are a convenient tool for linking the physical and digital worlds, so it's important to ensure they are properly configured to provide a seamless user experience.

If you're facing issues with a QR code not working, don't panic. There are steps you can take to troubleshoot the problem. Get your QR code working here.

How Can I Troubleshoot a QR Code That Is Not Working On My Phone?

If you're facing difficulties with a QR code that is not functioning on your phone, don't worry. There are a few troubleshooting solutions you can follow to resolve the issue and start using the QR code seamlessly.

Clean Your Phone Camera

Ensure that the camera lens on your phone is clean and free from any smudges or dirt. Blurry cameras and screens can affect the scanning ability of your phone, so gently wipe the lens using a microfiber cloth.

Check Your QR Code Scanner App

Ensure that you have a reliable QR code scanner app installed on your phone. You can easily find one in your device's app store. If you already have one, make sure it is up to date, as outdated versions may have compatibility issues. Download and try reinstalling if the issue continues.

Focus and Lighting

When scanning a QR code, make sure you position your phone camera properly and focus it on the center of the code. Adequate lighting and distance are also essential for accurate scanning. Avoid scanning in dimly lit areas and ensure there is sufficient light falling on the QR code.

Internet Connectivity

QR codes often direct you to online resources or websites. Therefore, a stable internet connection is crucial for the QR code to register properly. Ensure that your phone is connected to a reliable Wi-Fi network or has a strong cellular signal.

QR Code Quality

Sometimes, the problem lies with the QR code itself. Check if the code is printed clearly and not distorted or damaged in any way. If the code is of poor quality, it may be difficult for your phone to scan it accurately.

Restart Your Phone

Like any other technical glitch, restarting your phone can also solve QR code scanning issues. Sometimes, a simple restart can refresh the system and resolve any temporary glitches.

Test With Other QR Codes

If the QR code you're trying to scan still doesn't work, try scanning other QR codes to check if the issue is specific to that particular code or a general problem with your phone's scanner.

If none of the above steps resolve the problem, it is advisable to seek technical support from your phone manufacturer or the app developer of your QR code scanner. They can provide further guidance and assistance in troubleshooting the issue.


In conclusion, when your QR code is not working, it can be frustrating and disruptive to your business operations. However, by understanding the common reasons for QR code malfunctions and following the troubleshooting tips provided, you can overcome these challenges. Whether it's addressing technical glitches, ensuring the QR code is in good physical condition, optimizing scanning conditions, verifying QR code generation, or checking for expiration, taking the necessary steps will help you resolve the issue and get your QR codes back on track. Remember, if you encounter persistent issues, don't hesitate to seek professional assistance. By effectively troubleshooting and resolving QR code malfunctions, you can ensure seamless operations and enhance customer interactions in your business endeavors.

Final Thoughts

Make a lasting impression with Artlogo's exclusive signature designs that elevate your professional image. Our team of experts specializes in creating personalized handwritten signatures, logos, and QR code business cards that perfectly reflect your style and industry. Whether you're a freelancer or a large corporation, our meticulous attention to detail and unwavering commitment to excellence will ensure that your signature stands out from the crowd. Discover the Artlogo difference and confidently leave your mark.


  1. https://www.forbes.com/sites/forbestechcouncil/2022/06/29/8-expert-tips-for-resolving-common-tech-glitches-and-annoyances/?sh=50528a184b88
  2. https://www.dynamsoft.com/barcode-dataset/damaged-qr-code/
  3. https://en.wikipedia.org/wiki/QR_code
  4. https://www.fixitkunal.com/how-to/blurry-camera-fix-and-reasons
  5. https://support.apple.com/en-us/HT201559

Article written by

Fabian A., Calligrapher and Designer


Fabian is a savvy and seasoned designer with 11 years of experience in calligraphy, graphic design and lettering. He has worked with a large number of individual and large corporate clients in getting their logos/signature logos and full corporate branding created or improved. He gets my drive from creating products that fully represent each client’s unique personality. To him a logo is not just any random drawing, it’s art that contains each client’s values. His passion is getting our clients the best and most unique design products and seeing their happy feedback.

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